At Vietnam Visa, we are committed to respecting and protecting the privacy of our Users.
Personal Identification Information
Vietnam Visa may collect the following types of personal information from users in multiple ways:
- Full Name
- Email Address
- Phone Number
- Employment information
The means for collecting this information may include but are not limited to when a user visits our Website, places an order with us, chats with us, and/or subscribes to our newsletter. We may also collect it in connection with other activities, features, services, or resources that we make available through this Website. These methods will always be utilized with the User’s knowledge and at their request.
However, Users may visit our Website anonymously. We only gather personal identification information from a User after this type of information has been submitted to us.
Nonpersonal Identification Information
We may collect nonpersonal identification information about a User whenever they visit our Website. Nonpersonal identification information may be understood to mean the type of computer they use, the name of the browser they chose, means of connecting to our Website (e.g. their operating system), technical information about the User, their Internet service provider, and other similar forms of information.
Web Browser Cookies
Our Website may use “cookies” for the sake of enhancing the User experience. Users’ web browsers place cookies on their hard drives in order to keep records and sometimes for tracking purposes. Users can always decide to adjust their web browser so that it denies cookies or to notify them any time a cookie is being sent. If you decide to do this, be aware that some features of the site may not work for you as intended.
Vietnam Visa collects and uses personal information about Users for the following reasons:
- Improving Customer Service – By leveraging your information, we are able to more effectively respond to your support needs and any customer service requests.
- Sending Periodic Emails – We use the email addresses Users provide for processing orders to send them information and updates relevant to their orders. We may also use these email addresses to respond to Users’ inquires and/or other questions and requests. If a User decides to opt-in to our company’s mailing list, we will send them emails that may include information about company news, updates, service information, product information, etc. If a User would like to stop receiving these emails at any time, they may do so by contacting us at email@example.com.
Sharing Your Personal Information
We will not sell your information to third parties or in any way share your information with a third party for a third party’s marketing purposes, unless you specifically authorize such information sharing. For the aforementioned purposes detailed above, we may share aggregated demographic information of a generic nature not in any way connected with any personal identification information regarding Users and Website Visitors with our business partners, advertisers, and trusted affiliates.
We may utilize third-party service providers to help serve our Users, run our business, and operate our Website or any administrator activities done on our behalf (e.g. delivering surveys or sending newsletters). With your permission, we may also share your data with these third parties for such limited purposes.
Privacy Policies Related to Tools We Use
In order to better provide our clients with Services and full functionality of our Website, we utilize the following tools. As these tools may be used in conjunction with your personal data, you are responsible for reviewing their individual Privacy Policies, as well. Links have been provided to each one below:
- FB Pixel
- The Google Suite (Adwords and Analytics)
- Ninja Forms
EU Privacy Notice
Vietnam Visa acts in full compliance of the law regarding the collection and processing of information for all Users who are in the European Union (EU), including those laws under the General Data Protection Regulation 2016/679 (GDPR).
Vietnam Visa controls any personal data you submit or that we otherwise collect when you are using our Website or when you use any of our company’s Services – so long as we explicitly request this data or ask for your information within our company’s mutual communications as it applies to the Service.
However, please note that Vietnam Visa will not be considered the controller of any third-party data that you may provide to our Service (e.g. email communications, etc.). With your approval, and subject to our Terms of Service, this third-party data may be integrated with our Service. This information will only be processed within the Service purely in the processor’s role and, contingent upon the scope of your activity, you may be considered the data controller.
If you have any doubts or questions about these policies, please feel free to contact us at firstname.lastname@example.org or at 24th Floor, T608 Tower, Pham Van Dong Street, Hanoi, Vietnam.
The main purpose we have for the processing of your data is to better provide you with Services and complete Website functionalities. You provide us this information voluntarily and, in turn, we use it to supply you with Website functionalities and/or Services, so providing said information may be a necessary requirement for entering into our checkout (in order to use Website or Services) or to make a payment. As best we can, we do everything to minimize the scope of the data we must collect. Furthermore, you will always be made aware which data is a requirement for our Service or any specific Website functionality. We can also deny providing them.
Vietnam Visa may also utilize collected data for other purposes beyond fulfilling payment obligations. The collected data may be used on the grounds that it serves one of our legitimate interests and/or those of third parties, provided we ensure necessary safeguards for protecting your privacy.
In terms of what it means to process your data for legitimate interests, this may refer to:
- Detecting, preventing, and otherwise addressing abuse, fraud, technical, and security issues with our Website or Services
- Developing and improving how we handle unwanted situations (e.g. doubling accounts)
- Developing new Services
- Enforcing legal claims and Terms of Service
- Informing you about the various features of our Services
- Investigating and addressing violations to our legal claims and Terms of Service
- Marketing and advertising our Services
- Personalizing your Services
- Preparing new offers for our various markets
- Protecting Vietnam Visa’s rights, property, and safety
- Providing you with an improved User experience
- Providing you with the highest quality Website and Service
We will retain your personal information for no longer than the necessary amount of time required to process it, depending on the circumstances. For example, we will keep your data for as long as we must to achieve full settlement of payments related to our Services.
We may also retain your information for limited or extended periods of time for security reasons, fraud and abuse prevention purposes, financial records and settlements, and/or to ensure the continuity of Services (e.g. when an encrypted backup is required). Depending on the case and any legal obligations we might be under, the retention of this data could supersede your request to have it deleted. In that scenario, we will inform you about any such obligations on our part.
You have the right to access, erase, or rectify your personal data at any time. You may also restrict and/or object to the way it is being processed at any time. You can do this through the account provided to you by Vietnam Visa when you become a client. This can also be done by contacting us at email@example.com.
Please note that any request to erase your personal data or otherwise restricting its processing could result in the termination of Service, canceling your use of Website, etc. This will depend on the circumstances involved and could be limited based on the respective laws involved. You also have the right to what is commonly referred to as “data portability” which allows for the capability to download all of your information in a machine-readable format. To request a copy of this kind of data, please email us at firstname.lastname@example.org or utilize the functionality of Services that is integrated with other systems. Please be advised that it may take up to 30 days to process your request.
The security of our Users’ information is of utmost importance to us at Vietnam Visa. For that reason, we have implemented measures we believe necessary for the sake of securing our Users’ personal information, so it will not be accessed, used, altered, or disclosed by an unauthorized user or lost accidentally. These measures include the use of encryption technology to ensure the protection of certain information. When you book with us, you will be linked from our web pages to customised screens on a secure server.
We do not guarantee against unauthorized access to our Users’ Personal Information. Unfortunately, transferring information over the Internet is not a completely secure process. Therefore, please be advised that you transmit your information through or to our Services or Website at your own risk.
This Website may contain links to and from the websites of our partner affiliates and networks. If you decide to follow a link to any of these other websites, please be aware that these other sites have their own unique privacy policies completely unrelated to that of Vietnam Visa. As such, we will not accept any responsibility or liability for these websites’ privacy policies.
Before submitting and personal information to these other websites, please review their separate privacy policies.
This Website and our Services are not designed for or directed toward children. Furthermore, Vietnam Visa does not serve anyone under the age of 18 and will never knowingly collect any information from any person who is under the age of 18.
Please note that if you are under the age of 18, you are forbidden from submitting any Personal Information to Vietnam Visa and/or this Website. If you believe we may have any data about or from a child, please contact us immediately at email@example.com.
Your Acceptance of These Terms
Last Updated: May 30th, 2019