If you searched for this, you probably reached the checkout page, hesitated, and went looking for a second opinion. That is the right instinct, and we would rather answer it ourselves than let you piece it together from forum threads. This page is written by the founder of the company that operates the site. It sets out who we are, what we charge, what we do and do not do, where our refund policy stops being generous, and how to verify every claim on this page without taking our word for any of it.
First, the Thing That Made You Ask: the Domain
Let's deal with the actual reason you are here, because pretending otherwise would undermine everything else on the page.
Our domain is vietnamvisa.govt.vn. It contains the string "govt", it ends in ".vn", and at a glance it reads like a Vietnamese government address. That resemblance is why people search whether we are legitimate, and it is a fair thing to be suspicious about.
Here is the precise position. Vietnam's national domain registry, VNNIC, operates a set of second-level domains for specific sectors, and the one reserved for central and local state agencies is gov.vn (VNNIC). Official Vietnamese government sites sit there, which is why the state eVisa portal is at evisa.gov.vn. govt.vn is not that namespace. It is an ordinary privately registered domain, and our site is a subdomain of it. Registering it did not require any government status and does not confer any.
⚠️ If your goal is to deal directly with the Vietnamese government, you are on the wrong site. Go to evisa.gov.vn, which is the official portal, and pay the state fee of $25 or $50. Nothing on this page is an argument against doing that. It is a completely reasonable choice and plenty of travelers should make it.
We run a disclaimer across the top of every page on this site saying we are an independent service not affiliated with the Vietnamese government, and it is there deliberately. If you feel the domain is doing work the disclaimer has to undo, that is a criticism we understand. What we can do is be unambiguous in writing, which is what this page is for.
Who Actually Operates This Site
The legal entity behind vietnamvisa.govt.vn is BDA Tech & Media JSC, a joint stock company headquartered in Hanoi. It has been trading since 2007 and currently employs roughly 100 people across digital marketing, software development and travel operations. Visa handling is one line of business within it; the wider group is at bda.vn.
| Detail | Information |
|---|---|
| Legal entity | BDA Tech & Media JSC |
| Trading since | 2007 |
| Registered office | BDA Building, Lo E50, Khu 3ha, Phú Diễn, Hà Nội 100000, Vietnam |
| Headcount | Approximately 100 |
| Hotline | +84 832 320 320, 08:00–21:00 (GMT+7), seven days a week |
| support@vietnamvisa.govt.vn, answered within 4 office hours | |
| Google Business Profile | 4.8 ★ from 233 reviews |
| Parent company | bda.vn |
The people running it are named on our about page rather than hidden behind a generic "our team" block. I founded BDA in 2007 after a decade in Vietnamese inbound tourism and serve as Chairman. Tung Nguyen joined in 2014 and is CEO, running day-to-day operations including visa services, support and technology. Linh Hoang is Head of Visa Operations and leads the review team, with eight years of experience with Vietnam Immigration procedures. If your application has a problem, Linh's team is who finds it.
What We Are Not
A trust page is only useful if it is specific about the limits, so here they are.
- We are not the Vietnam Immigration Department, and we cannot approve a visa. Only Immigration issues eVisas. We prepare and submit; they decide.
- We are not able to make Immigration decide faster. Our speed tiers govern how fast we prepare and submit your file, and which queue it enters. Nobody can sell you a faster decision from the government itself, and you should be wary of anyone who says otherwise.
- We are not your only option. The government portal exists, it works, and it is cheaper.
- We are not a law firm and we do not give immigration legal advice.
What You Are Actually Paying For
Our pricing is flat, per applicant, with the government stamp fee already inside the number. There are no add-ons appended at checkout that you did not choose.
| Visa type | Duration | Entries | Per applicant |
|---|---|---|---|
| 1-month single | 30 days | Single entry | $54 |
| 1-month multiple | 30 days | Multiple entry | $84 |
| 3-month single | 90 days | Single entry | $94 |
| 3-month multiple | 90 days | Multiple entry | $104 |
Do the subtraction, because we would rather you did it here than felt misled later. The government charges $25 for a single-entry eVisa. Our 1-month single-entry price is $54. So our service costs about $29, and the rest is the state fee passing straight through. On the multiple-entry products the government takes $50, so the same arithmetic applies.
What that $29 buys is a review pass and a human. Within two business hours of your payment, our team in Hanoi checks your application against Immigration's current requirements: passport validity, photo specifications, name matching against the machine-readable line, entry-point eligibility, date logic. If something is wrong, we email you and fix it before submission. This matters because Immigration rejects flawed applications without explaining what was wrong, and the state fee is not refunded on a refusal. Catching one bad field is worth more than the entire service fee.
When Paying an Agency Is Genuinely Worth It
Most people who use us fall into one of a few situations. If none of these is you, the government portal is probably the better call.
You are travelling soon
The state portal publishes a 3-working-day processing time, and in practice normal processing runs longer. Our tiers are Normal at 5 to 10 business days (included), Urgent at 2 business days for +$45, and Super Urgent at 1 business day for +$85, measured from the moment we submit. If you fly next week, this is the entire reason to use a service.
You made a mistake, or you are worried you will
Rejected photos and mismatched names are the two most common failures, and both are silent: you find out by not getting a visa. A review pass exists precisely for this. Several of the reviews further down this page are from people whose applications we corrected before they became refusals.
You are booking for a group
Coordinating a family of five or a tour group of ten through the portal individually is genuinely tedious, and each applicant needs their own correct file. We handle the batch and each traveler still receives their own individual eVisa tied to their own passport.
You want the arrival handled too
These are optional and priced separately, and you can decline all of them:
| Add-on | What you get | Price |
|---|---|---|
| Travel insurance | Underwritten by PVI Insurance. Covers unexpected medical events including Covid-19, plus baggage issues, up to $10,000 per insured person | $30 per applicant |
| Airport fast-track | Priority immigration lane on arrival, typically saving 30 to 60 minutes, and up to 2 hours in peak season | $35 per applicant |
| Car pickup | Meet and greet at the arrival hall and a private transfer to your hotel | $35 per applicant |
The insurance figures are a summary; the full terms and exclusions live in the PVI policy certificate. Our pricing page carries the complete schedule of benefits.
Our Processing Commitments, Written Down
| Stage | Our commitment |
|---|---|
| Application review begins | Within 2 business hours of payment |
| Normal processing | 5 to 10 business days |
| Urgent processing | 2 business days (+$45) |
| Super Urgent processing | 1 business day (+$85) |
| Email support response | Within 4 office hours, faster for Urgent orders |
| Hotline and WhatsApp | 08:00–21:00 (GMT+7), seven days a week |
One caveat we will not bury: processing times run from our submission, and the final decision timing belongs to Vietnam Immigration. We recommend applying 1 to 2 weeks before you travel regardless of which tier you pick.
The Refund Policy, Including the Unflattering Parts
Refund terms are where "is this legit" questions usually get answered in practice, so here is ours in plain language. The binding version is in our terms and conditions.
| Situation | What happens |
|---|---|
| You cancel within 5 to 10 minutes of applying, before auto-processing | Cancellation or free changes, email us immediately |
| We identify an issue that would cause rejection, before we submit | Full refund |
| We cannot deliver your eVisa on time as promised | Full refund of the amount paid to us |
| Your application has already been submitted to Immigration | No refund of the visa fee, and amendments are chargeable |
| Your eVisa has been issued and you choose not to travel | No refund |
| You supplied incorrect information and it was submitted as given | No refund |
The last three rows are the ones worth reading twice. Once a file is with the Immigration Department, the state fee inside your payment is gone whatever happens next, and we cannot claw it back. Any company promising unconditional refunds after submission is either absorbing that loss or not telling you the truth.
What Our Customers Say, Including the Maths on 4.8
Our Google rating is 4.8 stars from 233 reviews, with over 90% at five stars. That also means a minority were not happy, which is what a real rating looks like. A perfect five across hundreds of reviews should make you more suspicious, not less.
These are real reviews from our public Google profile, quoted as written:
- “We totally forgot to get our visa in time to Vietnam and had less than 16 hours before our flight. This office did everything possible to get our visas sorted in time. They were hands on in customer service and even at the airport there was someone waiting for us to assist. Would 100% recommend, especially with urgent visas!” — Engelina G. Verheul, Aug 2024
- “Excellent service. They warned me well in advance about the problems in my application, giving me time to correct. Later, they informed me about how the process was going and delivered the letters within the scheduled time.” — Bruno de Medio Vasconcelos, Feb 2024
- “Great service and helpful, friendly team who supported me with quickly correcting an error I had made in my application.” — Kara Lankers, Mar 2024
- “They were very efficient and delivered my approved visa as promised, ‘within the next 4 hours’, for USD 145.” — Dene Ward, Oct 2025
- “I've been getting my Vietnam visa from this company for years. They are quick, efficient, reliable, and always come through for you.” — Timothy Cooper, Nov 2023
We are not asking you to take a curated selection at face value. Read the unfiltered set on Google, sort by lowest first, and see whether the complaints are ones you can live with. Our full reviews page has more of them.
How to Verify All of This Without Trusting Us
This is the part that actually answers your question, because a company writing "we are legitimate" proves nothing. Everything below can be checked from your own device in a few minutes.
- Look up the Google Business Profile. Search "Vietnam Visa" with our Hanoi address, or use this link. A profile with years of dated reviews from named accounts is hard to fabricate.
- Call the hotline before you pay. +84 832 320 320, 08:00 to 21:00 GMT+7. A working number answered by a person during published hours is a strong signal, and its absence is a stronger one.
- Check the office exists. Our registered address is on Google Maps with street imagery.
- Look at the parent company. bda.vn is the wider group, with a separate history and footprint.
- Check the connection is encrypted. Every page here, including checkout, is served over HTTPS. If a payment page ever loads without the padlock, do not enter card details, on our site or anyone's.
- Compare against the government price. Go to evisa.gov.vn and confirm the state fee is $25 or $50. Any agency whose total is wildly beyond the state fee plus a stated service charge deserves a hard look.
- Read our terms before paying, not after. Our terms and conditions and payment guidelines are public and linked from every page footer.
⚠️ Apply these tests to every visa agency, not just this one. The genuinely dangerous sites in this market share a pattern: no company name, no physical address, no phone number, no terms page, a payment form that arrives by email, and a request for your passport scan over an unencrypted channel. If a site fails those checks, the fee is the least of your problems, because you have handed over a full passport identity.
Common Questions
Is vietnamvisa.govt.vn a scam?
No. It is operated by BDA Tech & Media JSC, a company trading since 2007 with a physical Hanoi office, a published hotline with staffed hours, a public Google Business Profile with 233 reviews, and a parent group at bda.vn. All of that is independently verifiable, and the section above tells you how. What the site is not is a government service, and if that is what you wanted, use evisa.gov.vn.
Why does the domain say "govt" if you are not the government?
govt.vn is a privately registered domain, not part of the Vietnamese government's namespace, which is gov.vn. We carry a non-affiliation disclaimer on every page of the site for exactly this reason. If you want the state portal, it is evisa.gov.vn.
Is it cheaper to apply myself?
Yes. The government charges $25 for single entry and $50 for multiple entry. Our 1-month single-entry price is $54 with that $25 included, so you are paying roughly $29 for the review, the correction loop, the faster tiers and human support. If you are not in a hurry and you are confident in your paperwork, applying yourself is a perfectly sensible choice.
Can you guarantee my visa will be approved?
No, and nobody can. Approval is the Vietnam Immigration Department's decision alone. What we can do is make sure your application does not fail for a preventable reason, and refund you in full if we find a problem that would cause rejection before we submit.
Will I get my own eVisa, or a shared document?
Each applicant receives their own individual eVisa linked to their own passport. Order for a family of four and four separate documents come back. Check every field against your passport as soon as it arrives and tell us immediately if anything is wrong.
What happens if you miss the processing time I paid for?
If we cannot send your eVisa on time as promised, we refund the full amount you paid us. That is written into our terms. What it does not cover is losses on flights or accommodation, which is one reason we recommend applying 1 to 2 weeks ahead even on an urgent tier.
The Honest Summary
We are a real company doing an optional job for a fee, and both halves of that sentence matter. The job is worth paying for if you are short on time, applying for a group, or want someone to catch a mistake before Immigration does. It is not worth paying for if you have three weeks, a clean passport and a bit of patience, and we would rather tell you that here than take an order you did not need to place.
What should decide it is not our marketing. It is the Google profile, the working phone number, the published terms, and the price comparison against evisa.gov.vn. Those are checkable, they are linked above, and they will still be checkable after you close this page.